Find us

You are welcome to drop in to one of our customer centres. To ensure you get to speak to the right person, you can make an appointment online, or call us on
0800 371 471.

Most of our customer centres are open from 8.30am - 5.00pm Monday to Friday. In some areas opening hours are reduced, or the office opens for appointments only.

Christmas holidays

We're away from the office from Friday 22 December 2017 (5pm close). We'll be open again on Monday 8th January 2018.

Find a Public Trust customer centre:

Northland

Kerikeri

Telephone: 0800 371 471
Opening Hours: Please contact us to arrange an appointment in Kerikeri on 0800 371 471
 

Whangarei

Physical Address: 92 Bank Street, Whangarei
Telephone: 0800 371 471
Fax: 09 430 8337
Postal: P O Box 642, Whangarei 0140
Location: Opposite Ezumi Restaurant, just up from Nectar Cafe.
Parking: Metered parking on Bank Street. Council car park across the road behind the old Municipal builidng.
Access: Wheelchair access
Opening Hours: 8.30am to 5.00pm Monday to Friday
 

Auckland

Auckland - Henderson

Physical Address: 6 Alderman Drive, Henderson
Telephone: 0800 371 471
Fax: 09 836 9119
Postal: P O Box 21359, Henderson, Waitakere 0650
Location: In the same building as family planning, and are located in the same car park as the Henderson Centre Pak n Save. (Not other Pak n Save off Lincoln Road)
Parking: DO NOT use Pak n Save car parks - your car will be towed. Use parks 5,6,7,8 and 9 at the front of the building.
Access: Entrance at street level
Opening Hours: 8.30am to 5.00pm Monday to Friday
 

Auckland - Highbrook

Physical Address: Our Manukau office has moved to Highbrook: Level 1, Building 5, The Crossing, 60 Highbrook Drive, East Tamaki, 2013.
Telephone: 0800 371 471
Fax: 09 985 5570
Postal: P O Box 76275, Manukau City, Manukau 2241
Parking: Street parking only
Access: Entrance at street level
Opening Hours: 8.30am to 5.00pm Monday to Friday
 

Auckland - Orewa

Physical Address: 12 Tamariki Avenue, Orewa
Telephone: 0800 371 471
Fax: 09 427 9340
Postal: P O Box 288, Orewa 0946
Location: Opposite the Nautilus Apartment Building entrance
Parking: Plenty of parks nearby. Closest bus stop is outside New World on Moana Avenue.
Access: Wheelchair access
Opening Hours: 8.30am to 5.00pm Monday to Friday
 

Auckland Central - Greenlane

Physical Address: Level 3, 205 Great South Road, Greenlane, Auckland
Telephone: 0800 371 471
Fax: 09 985 6883
Postal: Private Bag 17906, Greenlane, Auckland 1546
Location: Opposite the two-storied McDonalds and Countdown supermarket, near the Greenlane interchange
Parking: Parking is available around the side of the building - look for the Public Trust designated car parking spaces
Access: No steps, double doors, lift to Level 3
Opening Hours: 8.30am to 5.00pm Monday to Friday
 

Waikato

Hamilton

Physical Address: First Floor, 233-241 Anglesea Street, Hamilton
Telephone: 0800 371 471
Fax: 07 958 7020
Postal: P O Box 429, Hamilton 3240
Location: Corner of Collingwood and Anglesea Streets, Hamilton
Parking: There is one customer car park and one mobility car park available in our Anglesea Street building entrance. There is ‘pay and display’ car parking available on both Collingwood and Anglesea Streets.
Access: From Anglesea Street entrance, at street level.
Opening Hours: 8.30am to 5.00pm Monday to Friday
 

Taupo

Physical Address: Office 1, Waiora House, 129 Spa Road, Taupo
Telephone: 0800 371 471
Fax: 07 376 5613
Postal: c/- P O Box 1540, Rotorua 3040
Opening Hours: Every Wednesday from 9am to 4pm.
Appointments booked through 0800 371 471 are recommended.
By appointment only
 

Thames

Physical Address: Pollen Street, Thames
Telephone: 0800 371 471
Fax: 07 958 7020
Postal: c/- P O Box 429, Hamilton 3240
Location: Corner of Pollen & Sealey Streets, on the opposite corner to BNZ
Parking: Parking either on Pollen Street or Sealey Street. Disabled parks are available opposite in Sealey Street.
Access: Wheelchair access
Opening Hours: Wednesday and Thursday, 9.00am to 4.00pm
Appointments booked through 0800 371 471 are recommended.
By appointment only
 

Bay of Plenty

Papamoa

Physical Address: New Zealand Home Loan Building, 39A Domain Road, Papamoa
Telephone: 0800 371 471
Fax: 07 927 7030
Postal: c/- P O Box 13245, Tauranga Central, Tauranga 3141
Location: Looks like a residential home but has been converted into a business, past BP Service Station about 100m along towards Te Puke
Parking: Free parking on street in front of office
Access: Access at ground level, wheelchair ramp
Opening Hours: Monday and Friday only 8.30am to 5.00pm
By appointment only
 

Rotorua

Physical Address: 1261 Hinemoa Street, Rotorua
Telephone: 0800 371 471
Fax: 07 348 7063
Postal: P O Box 1540, Rotorua 3040
Location: Next to the Law shop, opposite AJ's Emporium on Hinemoa Street
Parking: Mixture of 15 minute parking and metered parking on street
Access: Wheelchair access
Opening Hours: 8.30am to 5.00pm Monday to Friday
 

Tauranga

Physical Address: Westpac Centre, First floor, 575 Cameron Road Tauranga 9016
Telephone: 0800 371 471
Fax: 07 927 7030
Postal: P O Box 13245, Tauranga Central, Tauranga 3141
Parking: There is plenty of parking which can be accessed from Twelfth Ave
Opening Hours: 8.30am to 5.00pm Monday to Friday
 

Whakatane

Physical Address: Esplanade Mall, 45 Kakahoroa Drive, Whakatane
Telephone: 0800 371 471
Fax: 07 927 7030
Postal: PO Box 13245, Tauranga, 3141 DX: HP 40020
Location: The walkway from Baxter's Cafe to The Warehouse. We are in the mall (on the left) which takes you through to the Strand
Parking: Parking available between New World and The Warehouse
Access: Wheelchair access
Opening Hours: Wednesday 9.00am to 5.00pm.
Appointments booked through 0800 371 471 are recommended.
By appointment only
 

Taranaki

Hawera

Physical Address: 55 High Street, Hawera
Telephone: 0800 371 471
Fax: 06 9686160
Postal: P O Box 648, New Plymouth
Location: I-site Building, beside the water tower
Parking: Free Car park across the road
Access: Wheelchair access
Opening Hours: Wednesday appointments only.
Please contact us to arrange an appointment in Hawera on 0800 371 471 0800 371 471.
By appointment only
 

New Plymouth

Physical Address: 24 Currie Street, New Plymouth
Telephone: 0800 371 471
Fax: 06 968 6160
Postal: P O Box 648, Taranaki Mail Centre, New Plymouth 4340
Location: Opposite the Post Office, next door to Starbucks
Parking: Available in Centre City Car Park, which is in close proximity to centre
Access: Ground floor, no steps, auto door
Opening Hours: 8.30am to 5.00pm Monday to Friday
 

Hawkes Bay

Hastings

Physical Address: 301 North Karamu Road, Hastings
Telephone: 0800 371 471
Fax: 06 974 6230
Postal: P O Box 249, Hastings 4156
Location: Opposite K Mart carpark, Corner Karamu and Avenue Road
Parking: At rear of building, off Avenue Road
Access: Entrance at street level
Opening Hours: 8.30am to 5.00pm Monday to Friday
 

Napier

Physical Address: Level 3, Dunvegan House, 215 Hastings Street, Napier
Telephone: 0800 371 471
Fax: 06 974 6140
Postal: P O Box 249, Hastings 4156
Location: Opposite Rebel Sports and old Cosmopolitan Club. Entrance is adjacent to Air New Zealand Holidays Store.
Parking: Street Parking only.
Access: Lift access includes wheelchair access.
Opening Hours: 8.30am to 5.00pm Tuesdays and Thursdays only.
Appointments booked through 0800 371 471 are recommended.
By appointment only
 

Manawatu-Wanganui Region

Palmerston North

Physical Address: 85-88 The Square, Palmerston North
Telephone: 0800 371 471
Fax: 06 952 6390
Postal: P O Box 1041, Palmerston North Central, Palmerston North 4440
Location: Entrance on Church Street, opposite The Plaza.
Parking: Pay and display parking in the middle of The Square or at The Plaza across the road.
Access: The lift is very small and can be challenging for wheelchairs. Contact us to arrange an appointment as we can visit customers with limited mobility.
Opening Hours: 8.30am to 5.00pm Monday to Friday
 

Wanganui

Physical Address: 400 Victoria Avenue, Wanganui
Telephone: 0800 371 471
Fax: 06 965 6200
Postal: P O Box 234, Wanganui 4500
Parking: There is plenty of parking onsite and nearby
Access: Wheelchair access
Opening Hours: 8.30am to 5.00pm Monday, Wednesday and Friday

Appointments booked through 0800 371 471 are recommended.
 

Wellington

Kapiti Coast

Physical Address: Unit 7,
11 Amohia Street
Kapiti Lights
Paraparaumu
Telephone: 0800 371 471
Fax: 04 904 4383
Postal: P O Box 254, Paraparaumu 5254
Parking: Customer Car Parking available.
Access: Wheelchair access, entrance at street level
Opening Hours: 8.30am to 5.00pm Monday to Friday
 

Levin

Physical Address: The Building & Property Centre,
279 Oxford St,
Levin
Telephone: 0800 371 471
Fax: 04 904 4383
Postal: PO Box 254, Paraparaumu
Location: Heading North on the main road along from McDonald’s, the Building & Property Centre is situated between the blue Colbert Cooper Accountants building and the Countdown carpark. Public Trust is situated in the Building & Property Centre.
Parking: Street parking outside office
Access: Ground floor, wheelchair friendly
Opening Hours: Tuesday 8.30am to 5pm or by prior arrangement for an alternative weekday
Appointments booked through 0800 371 471 are recommended.
By appointment only
 

Lower Hutt

Physical Address: Level One, Westpac Building, 8 Margaret Street, Lower Hutt 5010
Telephone: 0800 371 471
Fax: 04 978 4938
Postal: P O Box 30743, Lower Hutt 5040
Location: Opposite the Unichem Pharmacy
Parking: ‘Pay and Display’ metered parking is clearly signposted in the area.
Access: Lift Access on Ground Level
Opening Hours: 8.30am to 5.00pm Monday to Friday
 

Lower Hutt Corporate

Physical Address: Corporate Office has no public reception on
Level 6, 40 - 42 Queens Drive, Lower Hutt.
If you are looking for our Customer Centre please go to
Level One, Westpac Building, 8 Margaret Street, Lower Hutt 5010.
Telephone: 0800 371 471
Fax: 04 978 4938
Postal: PO Box 31543, Lower Hutt 5040
Location: Opposite Briscoes and Rebel Sport
Parking: Visitors can park in metered parking outside building entrance. A carpark building is also available opposite.
Access: Entry via the lobby and take the lift to Level 6.
Opening Hours: 8.30am to 5.00pm Monday to Friday
 

Masterton

Physical Address: 229 Queen Street, Masterton
Telephone: 0800 371 471
Fax: 06 946 6190
Postal: P O Box 16, Masterton 5840
Location: Next to Lighting Plus.
Parking: Metered parking in Queen Street. Public Carpark corner of Essex and Chapel Streets.
Access: Flat access. Wheelchair access.
Opening Hours: 8.30am to 5.00pm Monday to Friday
 

Porirua

Physical Address: Level 2, BNZ Tower Chamber of Commerce Offices 14 Hartham Place North Porirua
Telephone: 0800 371 471
Fax: 04 904 4383
Postal: PO Box 254, Paraparaumu, 5254
Location: Where the canopies used to be - the entrance to the BNZ Tower is situated next to Kapi-Mana News. We're on Level 2.
Parking: 90 min parking in Cobham Court
Access: Wheelchair access
Opening Hours: Monday - Thursday 9am to 4pm
Appointments booked through 0800 371 471 are recommended.
By appointment only
 

Wellington

Physical Address: New Zealand Rugby House, 100 Molesworth Street, Wellington
Telephone: 0800 371 471
Fax: 04 978 4640
Postal: P O Box 5024, Wellington 6145
Parking: Street parking only.
Opening Hours: 8.30am to 5.00pm Monday to Friday
 

Tasman / Nelson

Nelson

Physical Address: 9 Buxton Square, Nelson
Telephone: 0800 371 471
Fax: 03 546 8956
Postal: P O Box 441, Nelson 7040
Location: Across the car park from Farmers, 2 doors down from Matthews Optometrists
Parking: Buxton Car Park
Access: Ground floor office - there is a disability car park right outside the office. A disability scooter is provided and owned by the Arthritis Foundation - available to all people with a disability to use within the town area. Public Trust is the pick up and drop off point. If the scooter is required, please call 0800 371 471 to arrange.
Opening Hours: 8.30am to 5.00pm Monday to Friday
 

Marlborough

Blenheim

Physical Address: Forum Building, corner of Queen and High Streets, Blenheim
Telephone: 0800 371 471
Fax: 03 546 8956
Postal: P O Box 40, Blenheim 7240
Location: Across from Richmond House on High and Queen Street.
Parking: Street parking only
Access: Ground floor
Opening Hours: 8.30am to 5.00pm Monday to Friday
 

Canterbury

Ashburton

Physical Address: Manchester Unity Office, 306 Havelock Street, Ashburton
Telephone: 0800 371 471
Fax: 03 956 3740
Postal: c/- P O Box 559, Timaru 7940
Location: Opposite the Police Station
Parking: Street parking only
Access: Ground level, wheelchair access
Opening Hours: Thursday 9.30am to 4.00pm
Appointments booked through 0800 371 471 are recommended.
By appointment only
 

Christchurch

Physical Address: Level 4, BNZ Centre, 120 Hereford Street
Telephone: 0800 371 471
Fax: 03 977 3770
Postal: P O Box 13846, Armagh, Christchurch 8141
Location: The BNZ Centre can be accessed from either Hereford Street or from Cashel Mall through the laneway - near the bus interchange.
Parking: Street and paid parking is available. We recommend you use the paid Hereford St car park building at Wilson Parking, 158 Hereford St or the West End car park building on Hereford Street, between Montreal Street and Cambridge Tce which can be accessed via Cashel St.
Access: The lifts are located in a lobby in the middle of the laneway - between Scorpio Books and Robert Harris. We are on Level 4.
Opening Hours: 8.30am to 5.00pm Monday to Friday
 

Timaru

Physical Address: 25-33 Canon Street, Timaru
Telephone: 0800 371 471
Fax: 03 956 3740
Postal: P O Box 559, Timaru 7940
Location: In between Movie Max and Ballantynes
Parking: Customer parks outside office
Access: Wheelchair access
Opening Hours: 8.30am to 5.00pm Monday to Friday
 

Otago

Alexandra

Telephone: 0800 371 471
Opening Hours: Please contact us to arrange an appointment in Alexandra on 0800 371 471
By appointment only
 

Balclutha

Telephone: 0800 371 471
Opening Hours: Please contact us to arrange an appointment in Balclutha on 0800 371 471
By appointment only
 

Dunedin

Physical Address: Ground Floor, Plaza House, 243 Princes Street in the Exchange, Dunedin
Telephone: 0800 371 471
Fax: 03 955 3730
Postal: P O Box 564, Dunedin 9054
Location: Entrance is on Princes Street, ‘In the Exchange’.
Parking: There is plenty of parking on the street frontage and public transport access.
Access: Ground floor
Opening Hours: 8.30am to 5.00pm Monday to Friday
 

Oamaru

Telephone: 0800 371 471
Opening Hours: Please contact us to arrange an appointment in Oamaru on 0800 371 471
 

Southland

Gore

Physical Address: 183 Main Street
Telephone: 0800 371 471
Postal: P O Box 831, Invercargill 9840
Location: Co-located with Harcourts
Parking: Street parking.
Access: Wheelchair access - single level.
Opening Hours: Wednesday 10.00am to 4.00pm
Appointments booked through 0800 371 471 are recommended.
By appointment only
 

Invercargill

Physical Address: 73 Kelvin Street, Invercargill
Telephone: 0800 371 471
Fax: 03 948 3720
Postal: P O Box 831, Invercargill 9840
Location: Next door to Dowsons Shoes and diagonally opposite Westpac
Parking: Parking at the side of the building
Access: Access including wheelchair access through the front doors
Opening Hours: 8.30am to 5.00pm Monday to Friday
 

West Coast

Greymouth

Physical Address: 129 Tainui Street, Greymouth
Telephone: 0800 371 471
Fax: 03 768 7405
Postal: P O Box 367, Greymouth 7840
Location: Along from Challenge Service Station, next to Breeze Motel
Parking: Both off-street and on street parking
Access: Entrance at street level with wheelchair access
Opening Hours: 8.30am to 5.00pm Monday to Friday
 

Hokitika

Physical Address: Heartland Services Building, 49 Tancred Street, Hokitika
Telephone: 0800 371 471
Fax: 03 768 7405
Postal: c/- P O Box 367, Greymouth 7840
Location: Parallel to the main shopping street
Parking: Street parking
Access: Ground floor
Opening Hours:
Please book an appointment by calling 0800 371 471
By appointment only
 

Westport

Physical Address: Property Brokers, 132 Palmerston Street, Westport
Telephone: 0800 371 471
Fax: 03 768 7405
Postal: PO Box 367, Greymouth 7840
Location: Mobile office - opposite the Cosmopolitan Hotel
Parking: Street parking (free)
Access: Ground floor
Opening Hours: 2nd and 4th Tuesday every month, 10.30am to 3.30pm
Appointments booked through 0800 371 471 are recommended.
By appointment only