We may use 'cookies' to provide you with tailored information from the Public Trust website at either or both www.publictrust.co.nz and www.publictrustonline.co.nz . This allows you to serve you better when you return to it.
A cookie is a small data file that the Website sends to your browser which may then store it on your system for later retrieval by our Website. Cookies track your movements through different websites; they do not record any other personal information about you.
Cookies are widely used on websites to help with navigation and to help personalise your experience when you visit a website. You should be able to instruct your browser not to accept cookies, or to notify you when you receive them. You do not need to accept cookies to access our services on the internet, but if you choose not to accept them some information may not be available to you.
To ensure your security, please ensure you have an up-to-date web browser and your system has the latest system updates.
The internet is not a secure environment. We recommend that you should only provide confidential information within a secure environment. When using the online services on www.publictrustonline.co.nz ('Online Services'), or other areas of the Website where you may be asked to provide confidential information, you should ensure that your web browser has a secure session running.
Checking the security of your session
Depending on your browser, the two main ways to tell if you are in a secure session are...
a padlock symbol is displayed, normally in the browser address bar of the screen
the url, in the web location address bar, starts with https, rather than http.
The most important thing for you to remember is never to let anyone else know your online ID or password. Public Trust employees will never ask for your online ID or password, and you should never enter these on the Website except for the Online Services.
Digital certificate
We have a digital certificate verifying that our Website is encrypted and secure.
We accept Visa, and Mastercard for all purchases made via the Online Services.
At Public Trust, your security while making purchases on the Online Services is a priority. As such, we have taken all reasonable measures to ensure a secure online purchase environment using 128/256 bit encryption.
We use Stripe as our payments processing platform. Public Trust do not collect or store any credit card details.
All purchases will be billed in New Zealand Dollars and be GST inclusive.
Scammers sometimes impersonate trusted organisations to try to access your personal information, money or accounts. Public Trust takes your security seriously.
We communicate with our customers in person, by text, phone, email, letter and live chat. Public Trust emails come from the @publictrust.co.nz domain.
Public Trust may ask security questions to verify your identity. If you are ever in doubt, contact us: If you are unsure the person contacting you is from Public Trust, take their name and call Public Trust on 0800 371 471 to verify. Ask to be put through to that person directly.
Pressure you to act immediately or ask you to take urgent action if you haven’t had prior contact or engagement with us
Disclose any customer information until verification of your identity is complete
Ask for your passwords, PINs, or full login details
Ask for credit card details by social media, email, text or letter
Ask for sensitive personal or financial information via unsolicited email or text without prior contact or context
Send unsolicited messages with links requesting login or payment
Ask you to pay using unusual methods (e.g. gift cards, crypto).
Don’t click links or share any information
Don’t reply to the message
End the call and stop engaging
Contact us directly on 0800 371 471 and ask to be put through to the person. We may ask you to confirm your identity before continuing.
Netsafe:
Forward scam texts to Netsafe 4282
Report online https://netsafe.org.nz/report-online
Department of Internal Affairs
Forward scam texts to 7726