Public Trust has announced three new appointments in our CTS leadership team in October 2021 that will help us continue to strengthen our client service offerings.
Public Trust General Manager CTS, Andrew Hughes says “these new leadership changes reflect how our business is evolving to better service the increasing needs of our highly innovative clients, and the increasing expectations of a focused and engaged Regulator. We’re delighted to have the right people with the right capabilities to be successful.”
Elena Vinton has been appointed as the Head of Client Services (Auckland), stepping up from her previous position as Senior Manager Client Services. Elena has been a core part of the CTS team in Auckland for over six years, working with a number of Public Trust’s largest clients.
Elena says she is excited about her new role, “I am looking forward to leading the Auckland Client Services team as we continue to provide support and guidance to our clients, and help them provide exceptional value to their underlying investors.”
Another new appointment is Mike Knowles who takes on the role of Senior Manager Technical. Mike originally joined Public Trust as a contract advisor, bringing specialist knowledge and expertise in the industry. In this new role, Mike will support Public Trust’s General Manager, CTS, Andrew Hughes and the wider leadership team deal with new and complex business or regulatory issues.
Mike says he will use his previous expertise to bring a fresh perspective to his new role, “It’s an exciting time in terms of industry developments and I see my role as doing the heavy lifting on these, so that our Client Services team are not distracted from their core role of supporting and supervising our clients day to day.”
Garry Hughes has joined Public Trust as Head of Client Services (Wellington). Previously a Relationship Manager at Guardian Trust, Garry is a qualified Chartered Accountant and has 21 years of experience in the corporate trustee industry at both an operational and relationship management level.
Garry says his role in the Wellington Client Services team is an exciting new challenge, “I’m relishing the opportunity to work with a new portfolio of clients and lead a highly competent, highly client-focused team. Clearly, Public Trust is in growth mode and I am very pleased to be part of those go-forward plans.”
Learn more about our new leaders
ELENA: I am most passionate about making a difference in the life of New Zealand investors in terms of how financial products are presented to them by providers, and how issues are resolved when things go wrong. When doing my job, I often visualise a Kiwi family and ask myself, ‘What would they want to know before making investment decisions?’.
MIKE: I have enjoyed the changing landscape in corporate trustee services over the last 20 years, and relish the future of this industry to work with clients through regulatory and economic change whilst representing the broader interests of investors.
GARRY: My passion is working with the clients we supervise to ensure that investors’ interests are protected. As an independent supervisor, our role is to ensure our clients provide the products that they have offered to investors.
ELENA: I have transitioned from managing a portfolio of Auckland clients, to overseeing all Auckland clients. I am already familiar with most of our Auckland clients and I look forward to building stronger relationships with all of our Auckland client base.
MIKE: In my previous role as Senior Client Service Manager, I was managing a client relationship with a technical emphasis on the application and interpretation of legislation. This involves having difficult conversations from time to time with clients around compliance at different levels. I will carry this experience into my new more technically-oriented role which will mean that I remain cognisant of our clients.
GARRY: My previous experience is also in the corporate trusts industry and is directly related to my new role at Public Trust. Previously, I was looking after clients on a day-to-day basis. In my new role at Public Trust, I will be looking after our Wellington team who deal directly with our clients on a day-to-day basis.
ELENA: I am most excited about projects that involve further development of risk-based supervision and simplification of our current processes, where appropriate.
MIKE: The most exciting project that I am collaborating on is the refresh of our supervision processes. The Financial Markets Conduct regime is several years old, and whilst our supervisory practices have evolved over that time, now is a great opportunity to review and significantly enhance our supervisory approach. The FMA continues to focus on compliance programmes and governance and our supervisory framework needs to appropriately support our clients in these areas. We want to be an effective sounding board for our clients.
GARRY: Being new to Public Trust, I am looking forward to the projects that enhance processes and create efficiencies to assist our people to do their jobs better for our clients.
ELENA: The most useful learning I have gained is the ability to look at issues from different perspectives, but nevertheless make decisions that are in the best interests of the investors.
MIKE: The more we understand our clients and the wider matters occurring in the environment (regulatory and economic), then we are able to pre-empt discussions with clients on any issues we may see in respect of their managed investment schemes. This provides greater time to understand and effect any remediation.
GARRY: Good communication is key in everything we do. Communicating well with our colleagues and clients will greatly assist us to ensure we complete our supervisory role professionally and diligently. A big part of of good communication is listening to what others are saying.
ELENA: Public Trust will continue to grow in the corporate trustee industry because we have an amazing and talented team of people who are very passionate about our purpose as a supervisor. We have a network of business partners who can assist us in our journey.
MIKE: The CTS team has grown significantly in depth over the last two years with the appointment of additional leaders and team members across the CTS business. The next phase in our growth is the refreshing of our supervisory processes, so that we can be more relevant and help our clients navigate the regulatory issues. Regulation is going to continue to creep, so clients will need strong governance and compliance programmes to remain on top of the changing landscape.
GARRY: I believe Public Trust will continue to grow as it demonstrates its ability to work well for clients and investors. By doing a great job we will show that we can be trusted to discharge our duties professionally, and our place in the industry will grow from that. The issues we deal with can be complex and overlaid with significant regulatory matters. We need to be conscious of this and ensure we consider all matters when fulfilling our supervisory role.