Feedback from our recent client connectivity survey has highlighted the strength of our client relationships, the accessibility of our people, our collaborative approach to addressing complex issues, and the value clients receive from industry insights, webinars and knowledge-sharing initiatives.

Thank you to all our clients who participated. We appreciate the time taken to share feedback and insights on your experience working with the Corporate Trustee Services team.

We are pleased to report that the survey results were strongly positive, with an overall satisfaction rating of 9 out of 10, representing an improvement from 8.4 in the previous survey. Clients rated all service categories above 8 out of 10, with particularly strong results for professionalism, accessibility and responsiveness.

While the feedback was overwhelmingly positive, clients also identified opportunities for us to continue improving. Clients said they would like greater clarity around information requests, improved timeliness of deliverables, more focused quarterly meetings and increased visibility of the value delivered through our supervision activities.

We have already started working through improvements, including reviewing our quarterly meeting framework, improving the timeliness of key deliverables, enhancing communication practices and continuing to expand our industry insights and client seminars. The results reinforce the importance of strong client relationships and ongoing engagement.

We’re committed to providing a professional, responsive and pragmatic supervisory service, while continuously looking for opportunities to improve the client experience.

Thank you again for your feedback and for your continued partnership with us.

If you have any questions or would like to discuss anything regarding the survey, please reach out to either Elena Vinton, Head of Client Services, Auckland, or Marisa Tucker, Head of Client Services, Wellington.