Student Refund Guides

Depending on the situation of the student, you may need to use one, two or three of the following charts in combination. For example, when submitting a refund for an international student, you will need to refer to charts 1, 2 and 3.

1. Which refund form to use and when (Student Present/Student Not Present)

• Shows who is required to sign the refund form.
• Lists the necessary supporting documents.
• Which refund form to use and when flow chart (PDF)

2. International student withdrawal and refund entitlements

• Shows the minimum amount an international student is to be refunded and the maximum amount you can claim.
• International student withdrawal and refund entitlements flow chart (PDF)

3. International student refund documents required

• Shows where an international student's refund can be paid to.
• Lists the necessary supporting documents.
• International student refund documents required flow chart (PDF)

4. Domestic student withdrawal and refund entitlements

• Shows the minimum amount a domestic student is to be refunded and the maximum amount you can claim.
• Domestic student withdrawal and refund entitlements flow chart (PDF)

5. PTE full fees claim

• Shows how and when the student can be paid the student fees, when the student has withdrawn and is not entitled to a refund.
• Lists the necessary supporting documents.
• PTE full fees claim flow chart (PDF)