Holidays Act remediation

Holidays Act back payment

Public Trust has identified payroll issues that mean some of our current and former employees have had their leave payments calculated incorrectly.

The issues are due to challenges with the application of the Holidays Act 2003 and relate to an incorrect calculation of average weekly earnings and leave on termination.

Public Trust can confirm a thorough investigation of these issues has been undertaken using a third-party payroll specialist. We have identified the affected employees and have completed necessary calculations. As a result, some current and former employees have been underpaid and are eligible for a back payment.

Information for affected individuals

Public Trust is writing to all affected employees using their last known contact details, who are identified in the Public Trust records as meeting the following criteria:

  • Employed at Public Trust between 16 February 2011 and 15 November 2017 and no longer employed at Public Trust.
  • Identified as being entitled to a back payment

Former employees of Public Trust

If you are a former employee who meets the above criteria and we have not contacted you, we ask that you contact us using the contact form. Please be aware that we are required to verify your identity before we provide any information.

Am I eligible?

If you are eligible, we ask that you complete the contact form and email us the following supporting documentation for verification purposes.

Supporting material checklist

As proof of your identification, please email a copy of your passport or driver licence to

Public Trust is required to obtain certain additional information from former employees as details may have changed and for security purposes.

Please be aware that our team is unable to tell you the amount you may be paid until your identification is verified.

Current employees of Public Trust

If you are a current employee of Public Trust and you have any questions, please contact us.

Contact information

Call us on 0800 371 471. Your call will be answered between 8.00am and 5.30pm, Monday to Friday.

To contact us from overseas, call +64 3 977 7956.

Email us at

Please see additional information set out in the responses to Holidays Act FAQs.