| Business area |
What they do... |
| Personal and Business |
- National retail network responsible for the delivery of our products and services.
- Provide support and advice to call centre customers via our Contact Centre.
- Work in partnership with Operations to ensure the successful delivery of a high quality customer experience.
|
| Operations |
- Provide trust and estate processing, legal and accounting advice, and specialist trustee and asset management services.
- Responsible for administration and retention of mortgage portfolios via our Retail Lending Unit.
- Work in partnership with Sales and Service to ensure successful delivery of a high quality customer experience.
|
| Marketing |
- Have overall responsibility for brand, internal and external communications, sponsorship, public relations, customer strategy, research, and product management.
|
| Corporate Trustee Services |
- Work with business customers and groups of investors.
- Help organisations meet their legal obligations and protect investors' interests.
- For more information see Corporate Trustee Services.
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| Finance and Planning |
- Add value to the business through accurate reporting of financial information.
- Play a key role in strategy development, business planning and performance reporting.
|
| Information Services |
- Play a key role providing a reliable IT and telecommunications infrastructure, innovative developments and process improvement.
- Maintain a nationwide support network.
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| Programme Management Office |
- Centre of expertise for programme and project management.
- Proactively support programme and project management activities.
- Build project management capability for the future.
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| Human Resources |
- Work in partnership with the business and provide expertise on all people related issues.
- Provide support and advice across the organisation, as well as maximising people capability and development.
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| General Counsel |
- Responsible for corporate legal and risk and compliance issues, and works closely with Public Trust¿s team of trust and law experts.
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| Internal Audit |
- Assist management by helping Public Trust achieve its vision and objectives.
- Bring a systematic, disciplined approach to evaluating and improving the effectiveness of risk management, control environment, business governance and processes.
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